InfoSpoke, founded and managed by a group of dynamic professionals is a 24/7 quality conscious IT enabled Services Company. The core business of the company covers areas such as Inbound Customer Care, Outbound Customer Care, Web-based Services, Database Management and Business Process Outsourcing. We offer world-class competencies to enable global organizations sustain competitiveness in their businesses, by helping them manage their customers as a strategic asset. The company's suite of services forms an integrated platform that effectively manages relationships, thus helping clients maximize the profit potential of their customer base Key Strengths Commitment to Quality and Customers Scalability Cost Savings Business Ethics Technology Bandwidth Vision To be the "Best in Class" IT enabled Services Company through teamwork, processes and quality output by harnessing our greatest asset, our people and achieve customer delight. Mission Build long-term multi- level relationships with our clients by enabling them to deepen customer relationships, acquire new customers, reduce costs and maximize profit potential of the existing customer base. Attract, develop and retain motivated professionals who excel at delivering world-class customer service. Inbound Customer Care Our inbound customer care basically provides effective, round the clock voice support to ensure that all our customers get prompt, accurate and personalized attention. Our Inbound Services include: Queries Trouble shooting Orders capture Advertisement response Lead generation Technical support Outbound Customer Care Offered as a seamless extension of your company, our service enables you to market your company's products and gather critical information about your customers. As part of induction, our contact center agents undergo extensive training on telesales and have capabilities, which in combination with technologies like predictive dialing can help your telemarketing campaigns attain impressive results. Knowledge transfer is done seamlessly. Our range of services includes: Telemarketing Market Research and Feed back survey Customer acquisition and Retention Web based services E- mail management Chat responses E- Mail management- Enables a company to manage email traffic with efficient, prompt, consistent, high quality, round the clock support. Chat- Online chat is an immensely powerful and effective tool, which enables you to build strong customer relationships by cutting down hold cycle times and costs. In some cases it facilitates e-commerce transactions. Database management Maintain and update customer database to support sales and marketing programs. Strategic Outsourcing Strategic Outsourcing or remote management is a specialized service wherein a responsible provider manages an entire business operation or business function. Strategic Outsourcing, a proven concept today, is driven by need to focus on core businesses & improve business processes, increased competitiveness and the need to improve shareholder value. India is becoming a key market for such outsourcing because of the following: India's abundant intellectual capital. Low-cost, highly skilled, English speaking, educated workforce. Availability of high-speed data communications to and within India. Technology provides ability to locate 'Virtual' Back Office anywhere in the world. InfoSpoke has access to highly skilled labor force and our set process and methodology lets us handle business process outsourcing. Our best in class infrastructure, processes and business continuity planning model makes us a preferred partner in strategic outsourcing. Verticals Financial and Banking Institution E-commerce Information technology Health Care Consumer Electronics Insurance Retail Telecom Travel and Advertising Energy & utilities
